Leadership Skills Development Seminars

In addition to our Featured Workshops, Harris Leadership Development offers a series of powerful leadership skills development seminars such as personal responsibility, clear communications, excellent customer service and effective time management.

popR Principle: Who Am I and Where Am I Going?

The popR Principle (power of personal Responsibility) is an exciting, energizing, and uplifting concept that can transform personal accountability in the work environment.

This workshop teaches the four critical principles that make up our personal power. Discover how important it is to understand personal power, how we give it away freely to others, how we can instantly take it back and regain control, and why our success depends on the popR Principle.

Attendees will learn how to:

• Reclaim your personal power while increasing your self-esteem
• Strengthen your commitments to others
• Enhance your accountability
• Learn how to say "no" to others

Is Gender Communication Giving You A Headache?

Men and women are different in many ways and when it comes to the workplace, communication between the sexes can often be misinterpreted or misunderstood.

Using humor and fun interaction, this workshop provides a non-threatening atmosphere of understanding for men and women. We will laugh together through this process and you'll walk away saying, "Vive la Difference!"

Attendees will learn how to:

• Support gender differences without giving up who you are in the process
• Improve collaboration and teamwork through a greater understanding of your own differences and strengths
• Discover why misreading body language can create misunderstanding
• Recognize that it's not personal and learn how to adjust

Customer Service: Do You Need a Net To Keep Your Customers?

As many as 68% of your customers will leave and go to your competitor because they have been treated with indifference.

If you are trying to achieve or heighten your organization's "customer experience," this workshop is a must for you.

If you want your employees to treat your organization as though it were their own business, this customized training program will help them understand their role in customer service and how they directly affect the organization's bottom line.

Attendees will learn how to:

• Leverage the ten characteristics associated with professionalism
• Identify four clues that indicate a difficult customer situation and demonstrate techniques for dealing with an upset customer
• Apply the four-step customer service transaction model
• Deliver quality customer service that improves your satisfaction

Improved Listening Strategies: Did I Hear You Correctly?

A bewildering 70% to 90% of all communication is either filtered or changed during delivery, yet good listening habits are the solid foundation of effective communication. Learning to listen and learning how others listen can have a dramatic improvement on your ability to communicate effectively.

In this highly interactive session, attendees will learn how to:

• Realize what filters affect your listening
• Uncover why body language is critical to communication
• Determine ways to match your listening to your communication needs
• Improve your understanding of the intended message

Time Management: Where Did The Time Go?

While striving to be in control of your work day, it's easy to lose track
of priorities. If you start each day with a To Do list, yet still manage to end
the day with important tasks left incomplete, it's time to regain control.
Mastering your time is a process of awareness and self-management.

In this informative session, you will learn how to:

• Recognize and limit interruptions
• Overcome procrastination
• Become goal-driven instead of situation-driven
• Recognize the difference between urgent and important

Free Consultation

Harris Leadership Development has improved communication skills for thousands of people through our leadership skills development seminars.

We can help you too. We invite you to contact us for a free consultation to discuss how we can make a difference in your organization.